Service Delivery Officer - Residential


Morwell, VIC

Posted 4/8/2021

About Aussie

Aussie Broadband is an all-Australian-based telco, offering internet and phone solutions to residential, business and corporate customers. We pride ourselves on our outstanding customer service and punching way above our weight in the industry.

We're in business to change the telco game. We're looking for people who want to play with us, and who love our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No BS
  • Be good to people
  • Have fun 

The Role

We are looking for a Residential Service Delivery Officer to join our growing team on a full-time hours to be worked on a rotating roster 8am to 8pm, Monday to Saturday

This is a call centre-based position providing support to the service delivery team. A successful candidate will:

  • Liaise with customers, sales and technical staff.
  • Assist procurement to ensure the timely delivery of required equipment for projects.
  • Manage customer’s contracts and Service Level Agreements.
  • Perform quality assurance examinations to ensure services meet to our high standards.
  • Handle inbound calls in relation to customer orders and enquiries.
  • Coordinating orders using our provisioning system and intervene manually when required.

All entitlements will be in accordance with the Telecommunications Award 2010, and the Fair Work Australia National Employment Standards.

What are we looking for? 

Experience in data entry is essential with roles in telecommunications and or call centres preferred. But never fear if you don't know much about telco, we offer fantastic on the job training and teach staff all they need to know.

However, you do need to be a resilient person who is a clear communicator and be able to converse and explain technical information in an 'easy to understand' manner. Have excellent customer service skills and an ability to handle difficult customers. Computer literacy is also a must, as you need to type up notes from calls, and use basic software packages etc. If you have this and the ability to work independently and as part of a team, then this role is perfect for you!

Why work for Aussie?

Recently certified as one of Australia's "Great Places To Work" a title we are super proud of! We’ve got a fantastic organisational culture which thrives on our values. We offer discounted internet for staff and have a range of other benefits including ongoing training and development opportunities, Paid Parental leave, Employee Assistance Program, a very hard-working coffee machine and a casual dress code. 

If you are ready for your next career defining step and to play a key role in expanding this fantastic growing business, APPLY NOW! Applications will close 5pm, Tuesday 30th March. 

Please note a satisfactory police check is a requirement of employment. 

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it – because it means our staff can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for diversity and inclusion is just one way we can demonstrate our value of ‘Be Good to People’.

To view and apply for this job on the web visit: